FAQ

Advertising

  1. I would like to know about the music used in one of your latest ads, how can I find this information?

    The music in our advertising is often an original recording produced by agencies specifically for the commercial. There are also ads that feature previously released music or re-recorded versions of original compositions. We're happy to share these details if you would like to send us an email request. Be sure to include the product being advertised, as well as a detailed description of the ad.

  2. How can someone appear in your ads? Do you accept photos to be used as ads

    The Coca-Cola Company works with professional agencies to produce advertisements. The people who appear in our ads are found by our ad agencies through talent agencies. We do not accept photos or other artwork to appear in ads.

  3. Can you share your marketing strategies with me? What is the target market for your products? How much money do you spend on advertising?

    Unfortunately, we are not at liberty to disclose detailed marketing information for any of our brands. The only marketing information that we publicly disclose can be found in press releases for marketing initiatives and new product launches here

Aluminum Can Safety

  1. Introduction to Aluminum Can Safety

    The Coca-Cola Company is very aware of the highly publicized concerns and viewpoints that have been expressed about Bisphenol A (BPA) in recent years. In fact, we have had many discussions with advocacy groups, consumers, scientists, government regulators, elected officials, suppliers and others about Coca-Cola and other aluminum cans lined with BPA.

    Our scientists, and the independent scientists with whom we have consulted, have thoroughly reviewed the data and have assured us that our beverage cans pose no public health risk. In addition, government regulators around the world have reviewed the science independently and have repeatedly stated that current levels of exposure to BPA through beverage packaging pose no health risk to the general population, including children.

    Our top priority is to ensure the safety and quality of our products and packaging through rigorous standards that meet or exceed government requirements. If we had any concerns about the safety of our packaging, we would not use it.

  2. Why do you maintain that the levels of BPA found in aluminum Coca-Cola cans are safe?

    The clear scientific consensus is that there is no risk to the public from the miniscule amounts of BPA found in Coca-Cola or other beverage cans.

    That consensus is accurately reflected in the opinions expressed by those regulatory agencies whose missions and responsibilities are to protect the public's health.

    Regulatory agencies in Canada, Australia, the European Union, Japan, New Zealand and the United States all have conducted extensive reviews and determined that current levels of exposure to BPA through food and beverage packaging do not pose a health risk to the general population. We believe it is reasonable and appropriate to take the lead from these agencies that regulate our business.

    In 2010 and 2011, in response to the highly publicized controversy, some scientific and regulatory groups decided to undertake their own reviews of the existing literature.

    The German Society of Toxicology reviewed the complete body of research – some 5,000 studies – and concluded that BPA exposure represents no noteworthy risk to the health of the human population.

    The Japanese National Institute for Advanced Industrial Science and Technology; the World Health Organization/Food and Agriculture Organization (WHO/FAO); and the European Food Safety Authority (EFSA) also reviewed existing research in 2010 and came to the same conclusion.

    EFSA issued a statement in December 2011 reaffirming its position after reviewing a report by the French Agency for Food, Environmental and Occupational Health and Safety (ANSES) on BPA. EFSA noted that its risk assessment (which includes a hazard assessment) was based on the question at hand — the safety of BPA from foods – whereas ANSES conducted a hazard assessment only, which included non-dietary exposure to BPA.

    In addition, three new studies (described below), including one lauded by a leading endocrinologist as being "majestically scientific and cautious," support the prevailing evidence that BPA is safe for humans.

  3. Can you share details of the latest assessment that supports the consensus that BPA is safe for humans?

    Yes. In 2008, Health Canada re-confirmed the conclusions of previous assessments that BPA continues to be safe for use in food packaging applications, “Health Canada's Food Directorate has concluded that the current dietary exposure to BPA through food packaging uses is not expected to pose a health risk to the general population, including newborns and infants.”

    We will continue to monitor and assess the research, regulatory environment, consumer and shareowner interest, and business impacts associated with BPA. In addition, we are closely monitoring public policy discussions and developments and are working with various stakeholders and industry organizations to communicate about the scientific consensus on the safety of BPA.

  4. Why is BPA in Coke can liners?

    BPA is a chemical used worldwide in making thousands of materials, including some plastics, coatings, and adhesives. Virtually all metal cans used for food and beverage products are lined on the inside with a coating that uses BPA as a starting material. This coating guards against contamination and extends the shelf life of foods and beverages.

    BPA is also used in the manufacture of shatter-resistant bottles, medical devices (including dental sealants), sports safety equipment and compact disc covers. It has been used for more than 50 years.

    We are aware that a limited number of metal can producers are using an older generation of can lining material as an alternative for some specialty products. Such alternatives do not work for the mass production of aluminum beverage cans, and they do not work for all types of food or beverages.

  5. Is BPA found in your PET plastic bottles?

    No. Our bottled water and plastic soft drink containers are made from polyethylene terephthalate (PET) plastic, which does not contain BPA.

  6. Are you looking for alternatives to can liners with BPA for Coca-Cola or other beverage cans?

    We continuously look for alternatives to improve our packaging, while maintaining its safety and quality. That's a good business practice that benefits our consumers, our shareowners and our Company. We are balancing the need to address some public perceptions of BPA with the need to be thoughtful, careful stewards of the safety, quality and performance of our products and packaging.

    To that end, our chemists, toxicologists and packaging experts are working closely with a network of packaging suppliers – which includes companies that make aluminum beverage cans, companies that make liners for aluminum beverage cans and companies that adhere the linings to the cans – that are all seeking alternatives to can liners containing BPA. We also are working with leading-edge technology companies and research organizations to develop innovations in can linings.

    All packaging components that come into contact with food or beverages must undergo safety assessments and stringent testing to be permitted for use by Health Canada.

    Any new material, assuming it has all necessary regulatory approvals, also would have to meet our requirements for safety, quality, taste and performance. We would not replace a packaging material we are confident is safe with one that is not proven or effective.

  7. Why hasn't Coca-Cola shared more details about your efforts to find a replacement for liners containing BPA?

    The Coca-Cola Company does not make aluminum cans or epoxy liners – but we are working with a number of packaging suppliers, leading-edge technology companies and research organizations that are developing possible alternatives. Any new packaging would have to meet both regulatory standards for safety and our requirements for safety, quality, taste and performance, so it is important that our chemists, toxicologists and packaging experts work closely with these parties.

    While we have been asked numerous times to share more information about these efforts, information about status, timelines, materials and processes being evaluated is proprietary to our suppliers' businesses and to their suppliers, and we are not in a position to divulge it.

    While we believe our role in this process is important, the metal packaging industry is highly standardized and we are just one company involved in this process.

  8. If you are convinced liners containing BPA are safe for Coca-Cola and other beverage cans, why are you working with your suppliers to look for alternatives?

    We are confident that all of our packaging is safe. We also recognize that some of our consumers and shareowners have expressed concerns and initiated campaigns to legislate alternatives to can linings containing BPA. While we do not believe such action would be based on sound science, our continuous improvement efforts in this area will help ensure we are prepared for any eventuality so that we can protect our business and our consumers' and shareowners' interests.

  9. I've read reports that your shareowners have submitted proposals asking you to eliminate BPA from your cans and you have refused to do so. Is that true?

    No. The requests from a few of our shareowners, submitted as Shareowner Proposals at our 2010 and 2011 Annual Meetings, were to create a report on our efforts at Coca-Cola to find an alternative to can liners with BPA. Our position relative to the production of such a report has been publicly available in our Proxy Statements (available in English only), which can be accessed on our website.

    It is also important to note that about 75 percent of the votes cast by our shareowners for the 2011 Annual Meeting were against the proposal for a report.

  10. Why don't you pursue the report that certain shareowners requested?

    All non-proprietary information that could be included is already available here (available in English only) on the Company's global website. Information on the materials, status, testing, and timelines would be proprietary to our suppliers' businesses and to their suppliers.

    We therefore believe we have substantially implemented the proposal that these shareowners submitted.

  11. What will you do if regulators decide to ban BPA in aluminum cans?

    We respect the regulators and will abide by any decisions that they make. We trust that any actions will be based on sound science.

  12. Where can I get more information?

Collectibles

  1. I am trying to find a Coca-Cola collectible item; where should I look?

    You can find many collectibles at www.coca-colastore.com, the Coca-Cola Store at the World of Coca-Cola in Atlanta or the Coca-Cola Store in Las Vegas.

    For vintage collectibles, you may wish to consult with someone in The Coca-Cola Collectors Club, a non-profit, grass-roots organization run by collectors: www.cocacolaclub.org.

  2. I'm interested in finding out the age and value of an older Coca-Cola item I've found. Who can help me?

    The Coca-Cola Collectors Club, a non-profit, grass-roots organization run by collectors, publishes prices realized at Club auctions on its website, www.cocacolaclub.org. This collectors group also issues publications and holds local and national meetings where a variety of collectibles are available.

Doing Business with Coca-Cola

  1. I am a restaurant owner, grocer, convenience store manager, etc. How can I open a new account so I can sell Coca-Cola products?

    If your business is located in Canada and you are looking to serve Coca-Cola beverages, please visit CokeSolutions.com.

    If your business is located outside of Canada and you need assistance with either of these items, please contact the local Coca-Cola office responsible for your country. You can send us an email to obtain the appropriate contact information.

  2. My business is already serving Coca-Cola fountain beverages. How can I contact a customer service representative?

    In Canada and the U.S. we have a hotline dedicated to fountain services. You can call 1 (800) 241-2653 for assistance.

    Businesses outside of Canada and the U.S. should contact the local Coca-Cola office responsible for their country to receive assistance. Please send us an email to obtain the appropriate contact information.

  3. I represent a business that sells Coca-Cola bottle/can beverages. How can I speak to a representative?

    In Canada, businesses that sell bottles and cans typically work directly with an account manager at the nearest Coca-Cola bottler. Please visit CokeSolutions.com to locate the bottler serving your area. Businesses outside of Canada should contact the local Coca-Cola office responsible for their country to receive assistance. Please send us an email to obtain the appropriate contact information.

General

  1. I've looked everywhere and can't find the specific information I need. Any suggestions?

    A great deal of information is available through our Newsroom. You can also send us an email through this form.

    If you are a shareowner of The Coca-Cola Company and would like to contact us, please fill out this form.

    You also have the option of calling us at 1-800-GET COKE (438-2653) or writing us at:

    The Coca-Cola Company
    Attn: Consumer Affairs
    P.O. Box 1734
    Atlanta, GA 30301
  2. Who invented Coca-Cola? Where and when was it invented?

    Coca-Cola was invented in May 1886 by Dr. John S. Pemberton in Atlanta, Georgia. The name "Coca-Cola" was suggested by Dr. Pemberton's bookkeeper, Frank Robinson. He penned the name Coca-Cola in the flowing script that is famous today. Coca-Cola was first sold at a soda fountain in Jacobs' Pharmacy in Atlanta by Willis Venable.

    During the first year, sales of Coca-Cola averaged nine drinks a day, adding up to total sales for that year of $50. Today, products of The Coca-Cola Company are consumed at the rate of more than 1.9 billion servings per day.

    Click here to learn more about the history of The Coca-Cola Company in Canada.

Products & Packaging

  1. Where can I find nutrition information for Coca-Cola products online?

    We are happy to provide easy-to-understand nutritional information for all of your favourite Canadian Coca-Cola products here.

  2. Are the bottle caps on your products recyclable?

    The closures we use on bottles are 100 percent recyclable from a technical standpoint and highly recycled. They are made from high-density materials selected for their compatibility with most recycling systems. Most recyclers use a float/sink process where PET bottles sink and the closures and labels float. For this reason, and to minimize litter, we recommend that consumers recycle their beverage bottles by putting the cap back on before placing in a recycle bin. Like the PET plastic used in our bottles, there also are end markets for the material used in the caps, such as paint pails and battery casings.

  3. What is the difference between Coca-Cola Zero and Diet Coke?

    While both Coca-Cola Zero and Diet Coke contain the same sweeteners (a blend of aspartame and acesulfame-potassium or Ace-K) and contain zero calories, Coca-Cola Zero uses a different flavour base and delivers the great taste of Coca-Cola with zero sugar.

  4. Have you ever considered making a caffeine-free version of _______? Have you ever considered making a diet version of _______?

    The decision to produce a beverage option is based on many considerations. While we may not produce a caffeine-free or diet version of every product, we do offer several caffeine-free and diet (typically labeled as diet or zero) choices. Please take a look at our complete brand list.

    If you are located outside of Canada, please send us an email to obtain the appropriate contact information for the Coca-Cola bottler in your area.

  5. How much caffeine is contained in _______?

    For Canadian Coca-Cola products, you can review nutritional information on our website.

  6. Is aspartame safe?

    Aspartame is one of the most thoroughly studied food ingredients, with more than 200 scientific studies confirming its safety. In 1981, Health Canada approved aspartame for use in carbonated beverages. In addition to Health Canada, regulatory agencies in more than 100 countries have found aspartame to be safe. Aspartame does contain the amino acid phenylalanine, and, therefore, should not be consumed by people with phenylketonuria, a rare genetic condition for which infants are tested at birth in Canada, as well as in many other countries. 

  7. Does The Coca-Cola Company perform product testing on animals?

    The Coca-Cola Company does not conduct any animal tests and does not directly fund any animal tests on its beverages. Where governmental agencies require animal tests to demonstrate ingredient safety, companies using those ingredients rely on third party testing.

    The Coca-Cola Company has shared our concern regarding the ethical and humane treatment of animals with our suppliers and others in the industry. We encourage the use of alternative testing methods whenever and wherever possible and have financially supported research to develop these alternative methods.

  8. Are your products safe to consume if they are in aluminum cans with liners containing BPA?

    All of our products, regardless of the type of packaging used, are safe.

    Independent scientists have thoroughly reviewed the data and have assured us that our beverage cans pose no public health risk. Our own scientists also have reviewed the data and are confident about our packaging safety.  In addition, the scientific body of evidence has been reviewed independently by several government regulators throughout the world.  These regulators have repeatedly stated that current levels of exposure to Bisphenol A (BPA) through beverage packaging pose no health risk to the general population, including children. 

    Aluminum can liners that use BPA are the industry standard and have been used safely for more than 50 years. In fact, they have improved food and beverage safety by providing protection against food-borne diseases.

    A number of studies and reviews conducted in 2010 and 2011, including one study lauded by a leading endocrinologist as being "majestically scientific and cautious," support the prevailing evidence that BPA is safe for humans.

    Our top priority is to ensure the safety and quality of our products and packaging through rigorous standards that meet or exceed government requirements. If we had any concerns about the safety of our packaging, we would not use it.

  9. Does high fructose corn syrup cause obesity?

    No. Neither high fructose corn syrup (HFCS) in sparkling beverages nor any other single food or beverage is responsible for the problems of obesity or diabetes. A study conducted by the American Medical Association concluded that HFCS does not appear to contribute any more to obesity than other caloric sweeteners.

    Our beverage portfolio includes many different types of sweeteners. Sweetener use depends on the product as well as consumer preferences. HFCS is used as a sweetener in foods and beverages in the United States because it tastes like sucrose, is easy to use in the food manufacturing process, and has historically cost substantially less than cane or beet sugar (more commonly used as sweeteners in other parts of the world). HFCS is used to sweeten most sparkling beverages in the United States. It provides numerous consumer benefits, such as sweetness, shelf stability and pourability.

    All our products and ingredients are safe for human consumption and comply with the regulatory requirements of the country in which a product is sold. Health Canada has approved HFCS as a safe ingredient for use in food and beverages.

  10. What is Coca-Cola doing to address obesity?

    We are concerned about consumers’ health. We recognize that obesity is a serious problem and we know we have to play a more meaningful role as part of the solution. One aspect of that solution is being a credible partner and helping to shape informed choice. We know that requires us to take tangible commercial actions to encourage our consumers to enjoy our full-calorie beverages responsibly.

  11. Are non-nutritive sweeteners like Aspartame, Saccharin and Sucralose harmful to your health?

    No. In fact, low-calorie sweeteners such as aspartame, saccharin and sucralose provide sweetness with almost no calories, which makes them a useful tool for weight management. More than 200 scientific studies confirm the safety of aspartame as a sweetener. In addition to Health Canada approval, regulatory agencies in more than 100 countries approve aspartame's safety. In an extensive 2006 review of its safety by the European Food Safety Authority, aspartame was again demonstrated and reaffirmed to be safe.

    Health Canada, as well as other government agencies, have determined saccharin to be a safe non-nutritive sweetener. Additionally Health Canada has approved sucralose as a sweetening agent. Sucralose has also been approved for use in more than 40 countries, including Australia, the United States and Mexico.

Promotions

  1. I have a question about a promotion.

    The Coca-Cola Company may have more than one promotion running at any given time. We will, therefore, need some additional information in order to identify the promotion about which you have a question. Please send us an email with the following details to help us in answering your question.

    Name of promotion (you may find the name on the item that describes the promotion)

    Date promotion ends (and start date, if you know it)

    Where and when you learned of the promotion (e.g., name of retailer, city and province)

    Any other details that may help us identify the promotion

  2. I received an award notification email claiming to be from The Coca-Cola Company -- is it legitimate?

    This is most likely a fraudulent email and an ongoing issue that we address in the Rumors section of our website. Please visit this section for more information and to view samples of several hoax emails.

  3. I received an email asking me to fill out a survey to answer the question, "Which do you prefer? Coke or Pepsi." Is this survey sponsored by The Coca-Cola Company?

    No. Emails and links to websites asking the question, "Which do you prefer? Coke or Pepsi," are originating from several different sources and circulating on the Internet. The emails and websites ask that participants fill out surveys regarding product preferences. The communications promise product, cash or other prizes in return for providing personal information while participating in the surveys. Unfortunately, these are examples of the types of solicitation schemes that have plagued the Internet. The Coca-Cola Company does not participate in these types of promotions, and we are in no way associated with or responsible for the emails or the surveys. Click here for more information.

Shareowner Information

  1. Where can I learn more about Shareowner Information at The Coca-Cola Company?

    Please visit our Investors section to learn more about shareowner services.

Sponsorships

  1. What will Coca-Cola sponsor and how do I get my sponsorship proposal to The Coca-Cola Company?

    As we hope you can appreciate, we receive hundreds of sponsorship requests each year.  All requests for sponsorship are reviewed based on whether or not they are a good fit with our brand marketing strategies and/or Coca-Cola’s overall sustainability goals and commitments.  Please feel free to submit your sponsorship proposal here and you will be contacted if there is interest your opportunity.  Please note Coca-Cola does not typically provide corporate-level sponsorship support to the following:

    • Requests that benefit, or fees that are paid to, an individual, family or unincorporated organization;
    • Properties targeted to children under the age of 13;
    • Activities or associations that promote or support religious or political goals;
    • Hunting or any activities that harm animals;
    • Organizations that discriminate against others;
    • Sponsorships sold by brokers or other third parties who do not own and control the rights;
    • Trade shows, expo’s or conventions